Privacy Policy

1. Introduction

Welcome to Loopclips (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify applications, including:

• Instagram Feed + Story
• Loop Shoppable Videos & Reels

We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, store URL)
• Social media account information (username)
• Customer support communications

2.2 Information We Collect Automatically

• App usage data and analytics
• Device information (IP address, browser type, operating system)
• Log files and technical data
• Cookies and similar tracking technologies

2.3 Social Media Content

• Instagram posts, stories, and reels you choose to display
• TikTok videos you import to your store
• Metadata associated with your social media content
• Engagement metrics and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our services
• Sync and display your social media content on your Shopify store
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Improve our apps and develop new features
• Send important updates and notifications
• Analyze usage patterns and optimize performance
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers to help us operate our business, including:

• Shopify
• Cloud storage providers
• Analytics services
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When you uninstall our apps, we will delete your data within 30 days, except where we are legally required to retain certain information.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information
• Portability of your data
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us at info@loopclips.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@loopclips.com